Dr Rik Thwaites, our Board Chair, explains an important change to Indigo Power’s retail operations, the benefits we expect it to unlock, and what’s happening next.
What’s changing (and why)
For the past five years, we’ve delivered our retail offer to customers through the licensed energy retailer Energy Locals. Energy Locals is now ending its retail partnership model and has terminated its contract with Indigo Power, effective 1 October 2025. We are finalising arrangements with a new electricity retail partner so we can continue providing Indigo Power’s retail service.
The upside
This transition enables us to enhance our service and better integrate our growing fleet of community batteries. We’re negotiating to bring customer care in-house to our Beechworth team, and keep prices the same for customers who choose to continue with Indigo Power during the transfer. Over time, as our community-owned assets (including community batteries) grow, we’ll be able to integrate these with our retail product, so more of our customers’ energy can be backed by community-owned clean energy assets.
Our new partner
We’re currently negotiating with a new electricity retail partner who has a focus on delivering a straightforward, trusted and good-value service to business customers. Operationally, this partner is a strong fit: we use similar billing and customer-management software, and we intend that pricing, billing, and MyAccount portal settings can be carried over with minimal change, keeping service as stable as possible throughout the transition. We’ll keep you up to date as this negotiation progresses and provide an update once they have been concluded.
Electricity retail is central to our business strategy
While Energy Locals initiated the contract termination, we are confident that, upon the successful conclusion of negotiations, Indigo Power will be better positioned for favourable long-term outcomes. The Board remains committed to pursuing a vertically integrated model: an Indigo Power that supplies electricity to our communities, increasingly backed by community-owned clean energy assets. Over the past year, we’ve made tangible progress with our electricity retail business, including the launch and strong uptake of our Energy Shapers Plan. We have also taken important steps in building our renewable energy asset base through partnerships with federal, state and local governments. The integration of our growing fleet of clean energy assets with our electricity retail business unlocks exciting opportunities for delivering on our purpose and improving company and customer financial outcomes.
How the transition will work
We’re currently finalising negotiations with the prospective retail partner. We intend to have our offer in place to transition customers across by 1 October. However, for a transfer of any customer to occur, customers must provide their consent to transfer their account to Indigo Power’s offer with our new retail partner.
We encourage current customers to click on the button below and give us their consent to either:
- Directly send you our new electricity offer, which will require you to explicitly consent to transfer to our new retail electricity partner; or
- Continue to communicate with you regarding our progress with establishing our new retail electricity partnership
Alternatively, if you are not interested in remaining with Indigo Power, please let us know.
If you’d like to discuss the transfer with one of our customer service representatives, please give us a call on 03 57 463 222 or email [email protected]. We’re here to help.
Thank you
This transition to a new retail service provider offers benefits and opportunities for the company and for our customers. Our purpose as a company has not changed: to create a society powered by 100% renewable energy in a way that supports and empowers communities. We’re excited about this next stage and look forward to implementing a model that we expect will improve outcomes for our customers and help our company deliver on its purpose.
Thank you for your support, understanding and patience as we work on a transition to take Indigo Power to the next level. We will shortly send out advice to assist our customers through this process and will keep you informed throughout the transition.
Sincerely,
Dr Rik Thwaites
Chair, Indigo Power
We are your community-owned energy company. Committed to powering our communities with clean energy. As a social enterprise, we are committed to investing 50% of our profits in clean energy and community projects in our towns. We are based in Australia and our local support team is here if you ever need assistance.