What do I do if I’m moving house?

What do I do if I’m moving house?

by | Mar 13, 2024 | Help Files, Indigo Power

Moving home can be stressful. We want to make your switch as easy as possible. Just fill out the form on this page and we will do our best to get your new home connected up when you move in. Indigo PowerWe are your community-owned energy company. Committed to powering...
What do I do if I forget my password?

What do I do if I forget my password?

by | Mar 13, 2024 | Help Files

If you have forgotten your password, you can reset it by going to the Customer portal login. Just click “Forgot your password?” Indigo PowerWe are your community-owned energy company. Committed to powering our communities with clean energy. As a social enterprise, we...
How do I pay my bill?

How do I pay my bill?

by | Mar 13, 2024 | Help Files

We prefer customers to sign up to our automatic direct debit payment method. However, you can pay with any of the three payment options we provide: Direct Debit; Credit or debit card or Bpay. You can log into your online billing area by clicking ‘My...
How long does it take to transfer?

How long does it take to transfer?

by | Mar 13, 2024 | Help Files

As of the 1st of October 2021, the transfer of your account no longer waits for the cooling-off period to end and will usually happen within 10 business days of submitting the request, for basic meters; the transfer will usually be on an estimated start read. You’ll...
Do you have concession discounts?

Do you have concession discounts?

by | Mar 13, 2024 | Help Files

Yes, Indigo Power offers concession discounts just like many energy providers. We offer a variety of concessions for the following cardholders: Centrelink Health Care Card; Centrelink Pensioner Concession Card; Veterans’ Affairs Pensioner Concession Card; Veterans’...