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If there is an electrical emergency please contact your local electricity distributor or call 000.

Faults & emergency contact numbers

If you experience a fault or emergency, please contact your distributor directly for assistance. They will be available 24 hours a day 7 days a week to help you.

Your distributor manages your electricity meter, wires, and power poles, while we, Indigo Power provides you with competitive rates to reduce your bills and save you money.

Your distributor is determined by your NMI (National Meter Identifier) this is a unique number used to identify your meter – you can find it on your energy bill.

To ensure you are directed to the correct distributor please see the below table to locate the correct Emergency contact details.

You can also contact Indigo Power on 1800 491 739 between 9am and 5pm.

NEW SOUTH WALES DISTRIBUTORS CONTACT NUMBER NMI PREFIX
Essential Energy 13 20 80 400, 4204, 4407, 4508
Endeavour Energy 13 10 03 431
Ausgrid 13 13 88 4102, 4103, 4104
QUEENSLAND DISTRIBUTORS CONTACT NUMBER NMI PREFIX
Energex 13 62 62 31 or QB
Ergon 13 22 96 30
VICTORIAN DISTRIBUTORS CONTACT NUMBER NMI PREFIX
Jemena 13 16 26 6001
CitiPower 13 12 80 6102
Powercor 13 24 12 6203
AusNet Services 13 17 99 6305
United Energy 13 20 99 6407
SOUTH AUSTRALIAN DISTRIBUTORS CONTACT NUMBER NMI PREFIX
SA Power Networks 13 13 66 2001
AUSTRALIAN CAPITAL TERRITORY DISTRIBUTORS CONTACT NUMBER NMI PREFIX
Evo Energy 13 10 93 70
TASMANIA DISTRIBUTORS CONTACT NUMBER NMI PREFIX
Tas Networks 13 20 04 80, 859