If there is an electrical emergency please contact your local electricity distributor or call 000.
Faults & emergency contact numbers
If you experience a fault or emergency, please contact your distributor directly for assistance. They will be available 24 hours a day 7 days a week to help you.
Your distributor manages your electricity meter, wires, and power poles, while we, Indigo Power provides you with competitive rates to reduce your bills and save you money.
Your distributor is determined by your NMI (National Meter Identifier) this is a unique number used to identify your meter – you can find it on your energy bill.
To ensure you are directed to the correct distributor please see the below table to locate the correct Emergency contact details.
You can also contact Indigo Power on 1800 491 739 between 9am and 5pm.
| NEW SOUTH WALES DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
|---|---|---|
| Essential Energy | 13 20 80 | 400, 4204, 4407, 4508 |
| Endeavour Energy | 13 10 03 | 431 |
| Ausgrid | 13 13 88 | 4102, 4103, 4104 |
| QUEENSLAND DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Energex | 13 62 62 | 31 or QB |
| Ergon | 13 22 96 | 30 |
| VICTORIAN DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Jemena | 13 16 26 | 6001 |
| CitiPower | 13 12 80 | 6102 |
| Powercor | 13 24 12 | 6203 |
| AusNet Services | 13 17 99 | 6305 |
| United Energy | 13 20 99 | 6407 |
| SOUTH AUSTRALIAN DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| SA Power Networks | 13 13 66 | 2001 |
| AUSTRALIAN CAPITAL TERRITORY DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Evo Energy | 13 10 93 | 70 |
| TASMANIA DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Tas Networks | 13 20 04 | 80, 859 |