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We are committed to fair and transparent billing for our energy customers.

By keeping our costs low we can pass on more benefits to the community, including greater investment in new renewable energy generation.

To keep costs low we ask customers to pay by Direct Debit and receive bills by email.

 

By doing that, all the following fees are avoidable:

Paper bills – $2 inc GST per bill

Avoid this by receiving bills by email.

Dishonoured payment fee – $11 inc GST

Avoid this by checking there are sufficient funds in your account when a direct debit is due

Credit and Debit Card payment fee – 1% inc GST

Avoid this by paying by direct debit

The above fees apply to both residential and business customers on our normal offers (called ‘market offers’). Please note that some fees are not applicable to standing offers.

Fees charged by the local distributor

The local distributor is responsible for the poles, wires and meter(s) connected to your premises. If we need to arrange for your distributor to perform a particular service on your behalf , we pass the fee through to you.

The list below summarise the fees charged for the most commonly requested services.

AusNet distribution area

Special Meter Read – $22.04 Inc GST
Reconnection – Business hours – $22.04 Inc GST
Disconnection – Business hours – $22.04 Inc GST
Remote Reconnection – Business hours – $7.54 Inc GST
Remote Disconnection – Business hours – $7.54 Inc GST

Please note that in specific instances (for example including services requested outside of normal business hours, where site attendance is required and/or urgent requests) other fees and charges may apply. Your electricity bill will show who your distributor is.

Fees

A fair approach to fees

We are committed to fair and transparent billing for our energy customers.

By keeping our costs low we can pass on more benefits to the community, including greater investment in new renewable energy generation.

To keep costs low we ask customers to pay by Direct Debit and receive bills by email.

 

By doing that, all the following fees are avoidable:

Paper bills – $2 inc GST per bill

Avoid this by receiving bills by email.

Dishonoured payment fee – $11 inc GST

Avoid this by checking there are sufficient funds in your account when a direct debit is due

Credit and Debit Card payment fee – 1% inc GST

Avoid this by paying by direct debit

The above fees apply to both residential and business customers on our normal offers (called ‘market offers’). Please note that some fees are not applicable to standing offers.

Fees charged by the local distributor

The local distributor is responsible for the poles, wires and meter(s) connected to your premises. If we need to arrange for your distributor to perform a particular service on your behalf , we pass the fee through to you.

The list below summarise the fees charged for the most commonly requested services.

AusNet distribution area

Special Meter Read – $22.04 Inc GST
Reconnection – Business hours – $22.04 Inc GST
Disconnection – Business hours – $22.04 Inc GST
Remote Reconnection – Business hours – $7.54 Inc GST
Remote Disconnection – Business hours – $7.54 Inc GST

Please note that in specific instances (for example including services requested outside of normal business hours, where site attendance is required and/or urgent requests) other fees and charges may apply. Your electricity bill will show who your distributor is.