Hardship and concession assistance

We know that from time to time customers may find that they’re unable to pay their energy bills. Customers can access assistance through our Hardship Policy.


Providing support for customers in hardship. The Indigo Power electricity retail offer is provided in partnership with Energy Locals, and we work with Energy Locals to deliver hardship assistance.

Read the Hardship Policy for customers located in Victoria >

Read the Hardship Policy for customers located outside Victoria >

Concession Support

If you hold a concession card or experience financial difficulty, you may also be eligible for a rebate. A rebate is a flat annual monetary amount that assists in making your electricity bill more affordable. Different states have different rebate plans, so make sure you are looking at your state-specific plans. After your application is approved, the amount will be automatically deducted off your electricity bill.

Victoria Programs

New South Wales Programs

You can fill out a concession form here.

Family Violence

If you have been, or are currently affected by family violence, Indigo Power and our partners, Energy Locals, are here to help you.

Read the Family Violence Policy here