Providing support for customers in hardship

We know that from time to time customers may find that they’re unable to pay their energy bills. Customers can access assistance through our Hardship Policy. The Indigo Power electricity retail offer is provided in partnership with Energy Locals and our Hardship Policy can be accessed below.

Read our Hardship Policy for customers located in Victoria >

Read our Hardship Policy for customers located outside Victoria >

If you hold a concession card or experience financial difficulty, you may also be eligible for a rebate. A rebate is a flat annual monetary amount that assists in making your electricity bill more affordable. Different states have different rebate plans, so make sure you are looking at your state-specific plans. After your application is approved, the amount will be automatically deducted off your electricity bill.

Victoria Programs

You can fill out a concession form here.

 

Hardship and concession assistance

Providing support for customers in hardship

We know that from time to time customers may find that they’re unable to pay their energy bills. Customers can access assistance through our Hardship Policy. The Indigo Power electricity retail offer is provided in partnership with Energy Locals and our Hardship Policy can be accessed below.

Read our Hardship Policy for customers located in Victoria >

Read our Hardship Policy for customers located outside Victoria >

If you hold a concession card or experience financial difficulty, you may also be eligible for a rebate. A rebate is a flat annual monetary amount that assists in making your electricity bill more affordable. Different states have different rebate plans, so make sure you are looking at your state-specific plans. After your application is approved, the amount will be automatically deducted off your electricity bill.

Victoria Programs

You can fill out a concession form here.