Hardship and concession assistance
We know that from time to time customers may find that they’re unable to pay their energy bills. Customers can access assistance through our Hardship Policy.
Concession Support
If you hold a concession card or experience financial difficulty, you may also be eligible for a rebate. A rebate is a flat annual monetary amount that assists in making your electricity bill more affordable. Different states have different rebate plans, so make sure you are looking at your state-specific plans. After your application is approved, the amount will be automatically deducted off your electricity bill.
Family Violence