Hardship and concession assistance

Providing support for customers in hardship

We know that from time to time customers may find that they’re unable to pay their energy bills. Customers can access assistance through our Hardship Policy. The Indigo Power electricity retail offer is provided in partnership with Energy Locals, and we work with Energy Locals to deliver hardship assistance.

Hardship Policy for customers located in Victoria

Hardship Policy for customers located outside Victoria

Concession Support

If you hold a concession card or experience financial difficulty, you may also be eligible for a rebate. A rebate is a flat annual monetary amount that assists in making your electricity bill more affordable. Different states have different rebate plans, so make sure you are looking at your state-specific plans. After your application is approved, the amount will be automatically deducted from your electricity bill.

Family Violence

If you have been, or are currently affected by family violence, Indigo Power and our partners, Energy Locals, are here to help you.

Read the Family Violence Policy here