Life Support

The Indigo Power retail offer is delivered in partnership with Energy Locals. Correspondence regarding your life support registration will be between you and Energy Locals.

What is life support?

If you or someone in your household uses one of the below types of life support equipment, you may be eligible for protection under the life support energy regulations.

This means your address is registered with your local network and they will advise you in advance of any electricity outages so you can plan accordingly.

It also means in the event of a power outage your property will be on the priority list for reconnection of supply.

What is classed as life support equipment?

  • An oxygen concentrator
  • An intermittent peritoneal dialysis machine
  • A kidney dialysis machine
  • A chronic positive airways pressure respirator
  • Crigler najjar syndrome phototherapy equipment
  • A ventilator for life support
  • Any other equipment that a doctor says you need for life support.

If you have any questions about the equipment you or someone in your home uses and whether it is life support equipment, please talk to your doctor.

Am I eligible for life support concession?

In some states there are concessions and rebates for customers with Life Support Equipment. Visit concessions to see what you may qualify for.

What to do if the power goes out?

Your power can go out without warning. It is important that you have a plan if this happens. Make note of:

  • Where will you go?
  • How will you get there?
  • How will you take your equipment?
  • Who will you contact? (Keep a physical list of emergency contacts somewhere safe)
  • How will you contact them?
  • Is your backup equipment fully charged at all times?

Why do you need to register if you have someone at your property using life support equipment?

It’s important your distributor and retailer know so we can do our best to keep your property on electricity supply.

Once registered, this means that you are given additional notice (4 days notice) of any planned power outages and that your property is treated as a priority for reconnection if and when there are any outages. 

How to register

  • Download the relevant form from the bottom of this page.
  • Complete the form.
  • Have the form signed by your doctor.
  • Return the completed & signed form back to us by emailing to hello@energylocals.com.au or posting to: Energy Locals, Reply Paid 91768, CREMORNE VIC, 3121

(No stamp is required) We will confirm receipt and notify the distributor of the life support equipment.

Important contacts

NSW Government Service Line 13 77 88
QLD Government Service Line 13 74 68
ACT Government Service Line 13 14 93
SA Government Service Line 1800 307 758

Deregistration of Life Support

There are situations that result in deregistration of life support at your premise.

If we don’t hear from you

If we haven’t received the completed application forms, or haven’t heard from you within 50 business days of the account being set up we will notify the distributor that the application is incomplete. The site will not be registered as having life support equipment, meaning that you will not be protected by life support regulations.

We will actively try to contact you until we receive the necessary documents, using the email address, physical site address and contact number that you have provided at the point of setting your account up.

If you leave the Indigo Power retail offer

If you’ve registered your requirement for Life Support Equipment with us, your registration will cease and you’ll need to apply to have your Life Support Equipment registered with your new retailer. If you’ve registered with your distributor, they’ll let your new retailer know.

If you move house

Your registration is specific to your current address, if you move to a new house you’ll need call us on 1300 693 637 to re-apply to have your Life Support Equipment registered at your new address.

If you no longer need life support registered at your address

Call us on 1300 693 637 and we will update your account. We’ll send you a confirmation letter to confirm when the Life Support registration is being de-registered from your account.

Your rights

  • Once your property is registered as having life support equipment, you will receive 4 days written notice of any retailer or distributor planned power outages.
  • Once your property is registered as having life support equipment, your electricity account will not be disconnected without your explicit consent.

Registration forms

NSW customers will need to complete this form and return it to Energy Locals, or your chosen retailer.

VIC customers will need to complete this form and return it to Energy Locals, or your chosen retailer.