Pay your bill

Pay your bill securely online

Paying by card is simple and secure. Use our NAB-hosted payment portal to make your payment online through a trusted banking platform. 

To pay online, visit our online payment platform here. 

Pay your bill by phone 

Prefer to pay by phone? Call 03 8578 1555 to make a secure card payment through NAB’s automated payment service.  

Pay your bill by Direct Debit

Setting up automatic payments helps ensure your bills are paid on time without the hassle. 

If you’d like to set up a direct debit, complete the form here. 

If you’ve already set up Direct Debit, click here to view the Direct Debit Service Agreement. 

Having trouble paying?

If you’re experiencing difficulty paying your bill, support is available. Indigo Power offers assistance options to help customers manage payment challenges. We encourage you to contact us as early as possible if you’re having trouble paying. Reach out to our team on 1800 491 739. 

Customer Hardship Policies

If you’re experiencing financial hardship and finding it difficult to pay your energy bill, support is available. Indigo Power offers assistance through our hardship programs for residential customers in New South Wales and Victoria.

• New South Wales: This policy applies to residential customers living in New South Wales who are experiencing difficulty paying their energy bills due to financial hardship: Hardship Policy (New South Wales Residential). 

• Victoria: This policy outlines Indigo Power’s approach to supporting Victorian residential customers who anticipate or experience payment difficulties: Hardship Policy (Victoria Residential).