When you successfully sign on as an Indigo Power customer you will receive your customer number with your confirmation email.
Go to the Indigo Power website and click on ‘My account’ make sure you select ‘Sign up now’.
Make sure to use the same email that you gave us when signing up, then set up a new password.
You will then be prompted to ‘Please enter your details below to register’.
A verification number will then be sent to the registered mobile.
Having trouble?
Getting a ‘Profile already exists’ message? Go back to the beginning, select ‘Forgot your password’ and follow the prompts to reset.
You will need phone reception to receive an SMS confirmation code to complete the set up.
Browser issues?
To access the portal you will need to allow cross-site tracking cookies. Some web browsers (including Mozilla and Safari) block cross-site tracking cookies as a default.
To enable cross-site tracking cookies on Safari: Click Safari > preferences > privacy > uncheck the box next to the prevent cross-site tracking.
To enable cross-site tracking cookies on Mozilla (Firefox): Navigate to the portal > Click the shield icon to the left of the URL > Set Enhanced Tracking Protection to OFF.
Some internet browsers are, unfortunately, not compatible with the portal site. If you have already set up your account but you’re being prompted to sign up when you try to sign in, try a different internet browser.
As always, we’re here to help. If you’re still struggling to get your portal set up contact us on 1800 491 739 or email connect@indigopower.com.au
Haven’t set up your portal yet? It’s easy.
When you successfully sign on as an Indigo Power customer you will receive your customer number with your confirmation email.
Go to the Indigo Power website and click on ‘My account’ make sure you select ‘Sign up now’.
Make sure to use the same email that you gave us when signing up, then set up a new password.
You will then be prompted to ‘Please enter your details below to register’.
A verification number will then be sent to the registered mobile.
Having trouble?
Getting a ‘Profile already exists’ message? Go back to the beginning, select ‘Forgot your password’ and follow the prompts to reset.
You will need phone reception to receive an SMS confirmation code to complete the set up.
Browser issues?
To access the portal you will need to allow cross-site tracking cookies. Some web browsers (including Mozilla and Safari) block cross-site tracking cookies as a default.
To enable cross-site tracking cookies on Safari: Click Safari > preferences > privacy > uncheck the box next to the prevent cross-site tracking.
To enable cross-site tracking cookies on Mozilla (Firefox): Navigate to the portal > Click the shield icon to the left of the URL > Set Enhanced Tracking Protection to OFF.
Some internet browsers are, unfortunately, not compatible with the portal site. If you have already set up your account but you’re being prompted to sign up when you try to sign in, try a different internet browser.
As always, we’re here to help. If you’re still struggling to get your portal set up contact us on 1800 491 739 or email connect@indigopower.com.au
