If you have received a bill from us with an estimated meter reading, you don’t need to worry. This simply means we’ve had to calculate your energy usage based on your past consumption.
There are a few reasons this might happen:
To help avoid estimated readings, make sure your meter is easy to reach and safe for our team. You can also check your bill for the next scheduled meter reading date to help your prepare in advance.
Important for Solar Panels: If you have solar panels, keep the inverter off until your meter is replaced to avoid estimated bills for “illegal consumption”.
To reduce the risk of future estimates we recommend you consider getting a Smart Meter. Smart meters allow remote readings, so no more manual readings are needed, and they allow you to track your electricity usage online.
You don’t need to do anything if you are satisfied with the estimate. If you would prefer an accurate reading for your invoice, you can submit a self-read to our Aussie-based team. We’ll reissue your bill with the updated reading at no charge. Follow these steps to do so:
Submit a self-meter read
1. Check if your estimate is accurate
To determine if you would like to submit a self-meter read for a revised invoice, how’s how you can safely read your meter and compare:
Dial Meter
Read each dial from left to right and record the numbers that are displaying If the pointer is between two numbers, record the lower number.
Clock Face meters
These have 4-5 clock face dials that record the customer’s consumption.
2. Send us your self-read
Once you’ve read your meter and would like a revised invoice with accurate readings, please:
To speak with a member of our team about your estimated meter read, please don’t hesitate to contact us at connect@indigopower.com.au or 1800 491 739, Monday to Friday, 9:00 AM to 5:00 PM AEST.
If you have received a bill from us with an estimated meter reading, you don’t need to worry. This simply means we’ve had to calculate your energy usage based on your past consumption.
There are a few reasons this might happen:
To help avoid estimated readings, make sure your meter is easy to reach and safe for our team. You can also check your bill for the next scheduled meter reading date to help your prepare in advance.
Important for Solar Panels: If you have solar panels, keep the inverter off until your meter is replaced to avoid estimated bills for “illegal consumption”.
To reduce the risk of future estimates we recommend you consider getting a Smart Meter. Smart meters allow remote readings, so no more manual readings are needed, and they allow you to track your electricity usage online.
You don’t need to do anything if you are satisfied with the estimate. If you would prefer an accurate reading for your invoice, you can submit a self-read to our Aussie-based team. We’ll reissue your bill with the updated reading at no charge. Follow these steps to do so:
Submit a self-meter read
1. Check if your estimate is accurate
To determine if you would like to submit a self-meter read for a revised invoice, how’s how you can safely read your meter and compare:
Dial Meter
Read each dial from left to right and record the numbers that are displaying If the pointer is between two numbers, record the lower number.
Clock Face meters
These have 4-5 clock face dials that record the customer’s consumption.
2. Send us your self-read
Once you’ve read your meter and would like a revised invoice with accurate readings, please:
To speak with a member of our team about your estimated meter read, please don’t hesitate to contact us at connect@indigopower.com.au or 1800 491 739, Monday to Friday, 9:00 AM to 5:00 PM AEST.